Senior IT Business Analyst

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  • Publish Date: July 19, 2020

  • Price: 80k-130k

  • Location: United States

  • State: North Carolina

  • Views: 622

  • Website: Apply


We are looking for a professional with experience in both information technology and

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business strategy to be the stakeholder-facing resource for the company’s technology team.

Reporting directly to the Vice President, IT, the Senior IT Business Analyst will serve as the

liaison between business stakeholders and the technology department, overseeing the

requirements, selection, and implementation of software and hardware solutions. The Senior

IT Business Analyst will be detail-oriented and highly innovative. He or she also will be

responsible for translating business needs to technology solutions, and vice versa, with

current programs, projects and initiatives in mind. The Senior IT Business Analyst is

responsible for enhancing the quality of technology products and services, analyzing data to

inform business decisions, and creating documentation to support all technology

implementations and its support thereafter.

Essential Job Duties

Gather intelligence from business stakeholders about technology needs and future growth
Responsible for technology project task requirements and scope
Evaluate, test and recommend new opportunities for enhancing our technology processes and
Enhance the quality of technology products and services by creating and managing
documentation of the solutions
Analyze the design of technical systems and related business models
Develop new technology strategies and related business models, taking all aspects into
consideration and providing insight into how these strategies will benefit the company
Identify areas of poor performance in the technology stack and make recommendations for
Support the technology team in the execution of technology strategies and internal projects to
ensure the desired result is achieved quickly and effectively
Provide project management for technology projects, managing full project lifecycle tasks
Create monthly reports of technology performance and success, pointing out areas in need of
improvement and making recommendations
Design and lead training programs to establish a base understanding in any department or
company-wide and ensure that all employees grasp the technology solutions correctly
Explore new customer (internal and external) satisfaction options and make recommendations at
for how satisfaction can be improved
Utilize technology data for business insights, and to inform business technology decision making,
collaborating with Data & Analytics team to create appropriate dashboards
Assist and support the sourcing and implementing of new business technology
Excellent communication skills
Understanding corporate strategic business needs and plans for growth.


High School Diploma/GED
Understanding of application support: 3+ years
Business Analysis, with a focus on technology: 5+ years
Proficiency in writing detailed project requirements: 5+ years
Proven experience in managing technology projects: 5+ years
Developing and delivering technology project metrics: 3+ years
Creating application support documentation: 3+ years
Excellent customer service skills
Ability to schedule and lead meetings with business stakeholders

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