Customer Support Representative

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  • Publish Date: February 25, 2021

  • Location: United States

  • State: NC

  • Views: 472

  • Website: Apply


Customer support team members provide service and assistance to event attendees through phone and email resolution. This position offers flexible scheduling, monthly bonus incentives, fun atmosphere and culture, and advancement opportunities within the organization!

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Areas of responsibility include:

Provide professional and prompt service to Etix patrons
Contact customers by phone and email to resolve reported issues
Fulfill ticket orders and process ticket sales via phone
Occasional administrative support including but not limited to data entry, filing and heavy lifting
This position requires heavy computer and phone work, but little to no travel

Excellent written and verbal communication skills
Previous customer service experience
The ability to exercise judgement and discretion in day-to-day operations
The ability to learn quickly, adapt and prioritize in fast-paced environments
The ability to develop and maintain positive working relationships with coworkers and clients
Familiarity with Microsoft Office and Google Apps
Fluency in English and Spanish preferred, but not required
Some high school education required

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